By visiting this website and/or purchasing from belight by Caroline PVT LTD, you are engaging in the “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current website will also be subject to the Terms of Service. You may review the most current version of the Terms of Service at any time on this page. belight by Caroline PVT LTD reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or modifications on this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1 – SERVICE REQUEST CONDITIONS
By accepting these Terms of Service, you confirm that:
1. Eligibility
You represent that you are at least the age of majority in your state or province of residence or, if you are not the age of majority, that you have obtained consent from a parent or legal guardian to use this site and request services.
2. Types of Services Offered
belight by Caroline PVT LTD offers three types of services:
• Masterclass (Online Purchase):
Our masterclasses are available for immediate purchase directly through this website. Payment for the masterclass must be made at the time of purchase via the available payment methods (e.g., PayPal, Stripe or Razorpay).
To purchase a masterclass online, you must register on the website using an e-mail address and password. The masterclass is a semi-autonomous programme within the belight by C app. Each milestone comprises a coaching call (exept the first milestone) which can be booked within the app.
The same terms and conditions apply as for the 1 to 1 coaching call, except for the billing, as these are included in the masterclass one time fee.
3. Pricing of Goods/Services Offered
Belight by Caroline Pvt Ltd offers the following services:
• Masterclass (One-Time Payment): Available for direct purchase on our website. Prices are listed on the website and are subject to change without prior notice. Payment is required at the time of purchase, and all fees are non-refundable except as required by law.
• 1-to-1 Coaching (Prepaid): Requires advance booking and payment. Sessions will not be confirmed until payment is received. Prices vary depending on the duration and type of coaching.
• General Coaching (Post-Service Billing): Billed based on the total hours of service provided. Payments are due within 15 days of invoice. Pricing details are available upon request and may vary based on service type.
All prices are in Indian Rupees (INR) and include applicable taxes.
4. Payment Terms
• For masterclass purchases, payment is required at the time of purchase.
• For 1-to-1 coaching, payment is due before the session.
• For general coaching, payment is due after services have been rendered, according to the hours billed.
5. Cancellations and Refunds
• Masterclass: Once purchased, masterclass fees are non-refundable, except where required by law.
• 1-to-1 Coaching: If you need to cancel or reschedule a session, you must provide at least 24 hours notice. Cancellations with insufficient notice may result in a forfeiture of payment.
• General Coaching: Since general coaching is billed post-service, cancellations should be communicated ahead of time. If you are unsatisfied with the service, please contact us to discuss any concerns or adjustments.
6. Late Payment
For services invoiced after completion (general coaching), failure to pay within the specified timeframe may result in a late fee per month on the outstanding balance. Continued non-payment may result in service suspension or legal action.(the late fee is according to the RBI (Reserve Bank of India) Rules and Regulations).
7. Service Availability
All services are subject to availability and are offered at the discretion of belight by Caroline PVT LTD. We reserve the right to refuse any service request at any time.
8. Governing Law
These terms and conditions are governed by the laws of India/Maharashtra. Any disputes arising from the use of our services shall be resolved in accordance with the laws of India.
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and that you have given your consent to allow one of your dependent minors to use this site.
You may not use the Products for any illegal or unauthorized purpose or, in the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You may not transmit any worms, viruses or code of a destructive nature. Violation of any of the Terms will result in immediate termination of your Services.
2 – SERVICE POLICIES
1.Booking process
Reservation coaching calls must be booked in advance. The Coaching calls are available to book online 7 days before the call.
The “book a discovery call ” option allows you to book a free non-binding consultation.
For online courses and coaching calls, you must be present on call, at the time agreed upon.
2. Service and Price Changes
Prices for coaching programs and services offered by belight by Caroline PVT LTD are subject to change without notice.
belight by Caroline PVT LTD reserves the right, at any time, to modify or discontinue any service or part thereof without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.
3.Limitation of Services
belight by Caroline PVT LTD reserves the right, but is not obligated, to limit the provision of services to any individual, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We also reserve the right to limit the quantities of any services offered. All descriptions of services and pricing are subject to change at any time without notice, at our sole discretion. Additionally, belight by Caroline PVT LTD reserves the right to discontinue any service at any time. Any offer for services made on this website is void where prohibited.
We do not guarantee that the quality of any services, information, or other materials purchased or obtained from belight by Caroline PVT LTD will meet your expectations, nor do we guarantee that any errors in the service will be corrected.
4. Accuracy of Billing and Account Information
belight by Caroline PVT LTD reserves the right to refuse any order or booking you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by the same account, the same credit card, and/or orders that use the same billing or shipping address. In the event of a change or cancellation of an order, we will attempt to notify you using the email and/or billing address/phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via belight by Caroline PVT LTD. You agree to promptly update your account and other information, including your email address and credit card details, to ensure we can complete your transactions and contact you as necessary.
For more details, please refer to belight by Caroline PVT LTD’s Refund Policy.
4.1 Cancellations
Please note: If you are unable to attend a coaching call, please cancel your reservation to free up space for others.
Service interruption: Our online ecosystem may be temporarily or permanently suspended without notice for reasons of security, maintenance, repair, system failure or other similar circumstances (“Service Interruption”). You acknowledge and agree that you are not entitled to any refund or compensation in connection with such Service Interruptions.
4.2 Credits and fees
Prices are in Indian Rupees (INR), Euro (EUR) or Swiss francs (CHF) and include VAT.
4.3. Refund policy
Effective Date: 1st October 2024
At belight by Caroline PVT LTD, we are committed to providing quality digital products and services, including online courses and coaching sessions. However, due to the nature of our digital offerings, refunds are subject to the following terms:
4.3.1. Eligibility for Refund
4.3.1.1 Digital Products (e.g., Online Courses, Masterclasses)
– As per Indian law, digital products are generally non-refundable once they have been accessed or downloaded.
– However, if you are a consumer under the Consumer Protection Act, 2019, you may cancel your purchase within 7 days of completing the transaction, provided you have not accessed or used the digital product (e.g., started an online course).
– To initiate a cancellation, you must contact us at caroline@belightbycaroline.com within the 7-day cancellation period, clearly stating your intention to cancel the order.
4.3.1.1a Refund Process
– If your refund request is approved, the refund will be processed using the same payment method as the original transaction, and you will receive the refund within 7 days from the date we receive your cancellation request.
4.3.1.1b Conditions for Refund
– Refunds will only be granted if the digital product has not been accessed or used.
– Once you have started using the course or digital product, no refunds will be granted.
4.3.2.2 Coaching Services (1-to-1 or General Coaching)
4.3.2.2.a 1-to-1 Coaching (Prepaid Sessions)
– Prepaid 1-to-1 coaching sessions are non-refundable, except in cases of cancellation made at least 24 hours in advance of the scheduled session.
– Cancellations made within the specified period will be fully refunded or rescheduled at the client’s request.
4.3.2.2.b General Coaching (Hourly, Post-Service Billing)
– General coaching sessions are billed after the service is provided, and refunds are not applicable once the service is completed.
4.3.3 Non-Refundable Conditions
– No refunds will be provided in cases where the product has been accessed or downloaded, including:
– Online courses that have been started.
– Masterclasses where materials have been accessed.
– Refunds will not be granted for any reasons including but not limited to injury, illness, or a change of address.
4.3.4 How to Request a Refund
To request a refund or cancellation, please contact us at caroline@belightbycaroline.com within the eligible timeframe. Include your order details, receipt, and a clear statement that you wish to cancel or request a refund.
– Refunds will be processed within 7 days of receiving your request, provided that the above conditions are met.
5. Governing Law
This refund policy is governed by the laws of India, specifically the Consumer Protection Act, 2019, and any disputes will be resolved in accordance with Indian law.
6. Intellectual property rights
The content of the Website and Apps, including, but not limited to, text, software, scripts, graphics, photos, sounds, music, videos, interactive features, and trademarks, service marks and logos contained on this site (“Content”) are owned by or licensed to belight by Caroline PVT LTD, and are protected by copyright and other intellectual property rights under law.
The Content is provided to you “as is” for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purpose without the prior written consent of the respective owners. We reserve all rights not expressly granted in the Website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information on the Site or the Services provided by you to the Company are non-confidential and become the exclusive property of belight by Caroline PVT LTD.
You agree not to use, copy or distribute any Content except as expressly authorised herein. You agree not to circumvent, disable or otherwise interfere with site security features or features that prevent or restrict the use or copying of any Content or impose limits on the use of the site or Content contained therein.
7. Personal Data and Data Processing
You are responsible for ensuring that all information you provide during registration or at any other time is accurate, complete, and up to date. You are also responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer or device to prevent unauthorized access. You agree to accept full responsibility for all activities carried out under your account and/or password.
The personal data you provide to belight by Caroline PVT LTD will be processed in accordance with:
• Indian Law: Specifically, the Information Technology Act, 2000, and the applicable Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).
• European Law: Under the General Data Protection Regulation (GDPR).
The personal data that we request from you, marked with asterisks (*), is mandatory to enable you to access and use our services. If you do not provide the required information, we will be unable to process your registration or provide access to the requested services.
belight by Caroline PVT LTD is committed to handling your personal data in a secure and lawful manner. For more details on how your personally identifiable information is collected, used, stored, and disclosed, please refer to our Privacy Policy, available via [this link].
3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
belight by Caroline PVT LTD is not responsible if the information provided on this site is not accurate, complete or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this site is at your own risk.
This site may contain historical information. Historical information, by necessity, is not current and is provided for your reference only. belight by Caroline PVT LTD reserves the right to change the content of this site at any time, but is under no obligation to update the information on this site. You agree that it is your responsibility to monitor changes to this site.
4 – RISKS OF USE
The coaching programs offered by belight by Caroline PVT LTD, including but not limited to wellness, weight loss, and life coaching, are designed to support personal growth and development. However, these programs may not be suitable for everyone, particularly individuals with pre-existing mental health conditions, such as eating disorders or other emotional health concerns. belight by Caroline PVT LTD is not a licensed medical or mental health professional, and its services are not intended to diagnose, treat, or prevent any health condition.
If you have any pre-existing conditions, including but not limited to mental health disorders, it is strongly recommended that you consult with your physician, therapist, or other healthcare provider before engaging in any of our coaching programs. Your participation in these services is entirely voluntary, and you agree to assume full responsibility for any potential risks associated with the coaching, particularly if you have a known mental or emotional health condition.
By participating in the programs offered by belight by Caroline PVT LTD, you acknowledge that coaching may involve discussions and reflections that could bring up emotional or psychological discomfort, especially for individuals with pre-existing conditions. You agree to engage with the coaching process at your own risk, with full knowledge of the potential impact on your mental and emotional well-being.
While belight by Caroline PVT LTD aims to provide a supportive and positive coaching experience, you understand that any advice or guidance provided is not a substitute for professional medical, psychological, or therapeutic care. If you choose to participate in any program, you do so of your own free will, accepting all risks that may arise from your participation, whether or not you are currently in good mental or emotional health.
5 – GENERALLY EXPECTED RESULTS
The coaching programs and services provided by belight by Caroline PVT LTD are designed to guide and support you in achieving personal, professional, or wellness-related goals, including weight loss, business improvement, or personal development. While our programmes are developed to offer valuable insights and tools, individual results may vary depending on various factors, including personal commitment, unique circumstances, and external influences.
Although we expect that, when fully implemented, our coaching programs can lead to significant positive changes, it is important to understand that outcomes are not guaranteed. Success in any coaching program depends on the individual’s effort and application of the strategies and advice provided. Even with full and proper implementation, it is possible that users may not achieve the specific results they anticipate, whether those goals relate to weight loss, business growth, or other personal improvements.
belight by Caroline PVT LTD makes no guarantees regarding specific outcomes such as weight loss, emotional well-being, career success, or other tangible results. While we are committed to helping you on your journey, each person’s experience and progress will differ based on their own circumstances, and as such, we cannot be held responsible for unmet expectations or a lack of desired results.
6 – DISCLAIMER ON TESTIMONIALS
All transformations and testimonials featured on this website are real and reflect the experiences of individuals who have participated in coaching programmes offered by belight by Caroline PVT LTD. However, it is important to understand that these testimonials are not intended to represent typical or guaranteed results. They showcase what highly motivated and dedicated individuals have achieved by fully engaging with the personalised coaching services provided.
Your results may vary when using belight by Caroline PVT LTD’s services, and you may not achieve the same outcomes as others due to a variety of factors, including but not limited to your personal history, current life circumstances, mindset, and level of commitment. Results in areas such as personal development, weight loss, or business growth will depend on individual factors, including your determination, consistency, and the effort you put into applying the coaching strategies and advice.
We make no guarantees that you will achieve the same results as the individuals featured in the testimonials, as the final outcomes are unique to each person and depend on their own efforts and circumstances.
7. OPTIONAL TOOLS
belight by Caroline PVT LTD may provide you with access to third-party tools, which we do not control or have input over.
You acknowledge and agree that belight by Caroline PVT LTD provides access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and without endorsement. We will not have any liability arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through this site is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and agree to the terms on which these tools are provided by the relevant third-party provider(s).
belight by Caroline PVT LTD may also, in the future, offer new services and/or features via the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.
8. THIRD-PARTY LINKS
Certain content, products, and services available through belight by Caroline PVT LTD may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with belight by Caroline PVT LTD. We are not responsible for examining or evaluating the content or accuracy of any third-party websites and disclaim any liability for third-party materials, products, or services.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with any third-party websites. Please review the policies and practices of third-party providers carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you submit certain specific submissions (e.g., contest entries), or without a request, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”), you agree that belight by Caroline PVT LTD may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments you send to us. We are and shall be under no obligation to (1) maintain any Comments in confidence, (2) pay compensation for any Comments, or (3) respond to any Comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your Comments will not violate any third-party rights, including copyrights, trademarks, privacy, publicity, or other personal or proprietary rights. You further agree that your Comments will not contain any unlawful, defamatory, abusive, or obscene material, or any malware that could affect the operation of the Service. You may not use a false email address, impersonate someone else, or mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. belight by Caroline PVT LTD assumes no responsibility and no liability for any Comments posted by you or any third party.
10. PERSONAL INFORMATION
The submission of your personal information via the belight by Caroline PVT LTD website is governed by our Privacy Policy Please refer to belight by Caroline PVT LTD’s Privacy Policy for more details.
11. ERRORS, INACCURACIES, and OMISSIONS
Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions related to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on the website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the service or on the website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on the website should be taken to indicate that all information in the service has been modified or updated.
12. PROHIBITED USES
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the belight by Caroline PVT LTD website or any of its content:
– (a) for any unlawful purpose;
– (b) to solicit others to perform or participate in any unlawful acts;
– (c) to violate any local, international, federal, provincial, or state regulations, rules, laws, or ordinances;
– (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
– (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
– (f) to submit false or misleading information;
– (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could affect the functionality or operation of the Service or any related website, other websites, or the Internet;
– (h) to collect or track the personal information of others;
– (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
– (j) for any obscene or immoral purpose;
– (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. EXCLUSIONS OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall belight by Caroline PVT LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless belight by Caroline PVT LTD and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
15. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.
16. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or belight by Caroline PVT LTD. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly, we may deny you access to our Services (or any part thereof).
17. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mumbai, Maharashtra, India.
19. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at caroline@belightbycaroline.com .
22. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is processed, please contact us at:
belight by Caroline PVT LTD
Email: caroline@belightbycaroline.com
Phone: +9136180060
Address: 1303, 13th floor SMGK Associate Residency Captain Samant Marg Jogeshwari West Mumbai 400102 Maharashtra INDIA
23. About Us
belight by Caroline Pvt Ltd is a coaching business focused on empowering individuals to achieve personal wellness goals, including weight loss, emotional well-being, and overall self-improvement. Through our online and offline coaching programs, we provide a holistic approach to health and wellness, combining personalized coaching, masterclasses, and general guidance to support clients on their journey to a healthier lifestyle.