Privacy Policy

About Us

Our website address is: https://belightbycaroline.com.

Effective Date: 15.10.2024

At belight by Caroline PVT LTD (“we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable Indian and European data protection laws, including the Information Technology Act, 2000, the Sensitive Personal Data or Information (SPDI) Rules, 2011 (India), and the General Data Protection Regulation (GDPR) (EU).

By using our website or services, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.

1. Data Controller

For the purpose of this Privacy Policy:

– Under GDPR, the Data Controller is belight by Caroline PVT LTD, having its registered office at 1303, 13th floor SMGK Associate Residency Captain Samant Marg Jogeshwari West Mumbai 400102 Maharashtra INDIA

– Under Indian law, we also act as the Data Fiduciary, responsible for protecting the personal data we collect.

2. Personal Data We Collect

We collect the following categories of personal data:

– Identification Data: Full name, address, email address, phone number.

– Account Data: Usernames, passwords, and other registration information.

– Payment Data: Payment details, including credit/debit card information (processed securely via third-party payment processors).

– Service Usage Data: Information about your interactions with our services, such as login data, IP address, and activity logs.

– Sensitive Data (as defined under Indian law): Health data (if applicable for certain services), which will only be collected and processed with explicit consent.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

– To provide services: To facilitate your use of our services, including online courses, coaching sessions, and customer support.

– To manage your account: Including registration, access to services, and security purposes.

– To process payments: We use your payment data to process transactions securely.

– To communicate with you: For marketing purposes (where consented), updates on services, promotions, and newsletters.

– To comply with legal obligations: Including regulatory compliance and legal reporting under Indian and European law.

Legal basis for processing under GDPR:

– Consent: When you voluntarily provide your personal data.

– Contractual necessity: To fulfill the services we have agreed to provide.

– Legal obligations: To comply with our legal obligations under Indian and European law.

4. Data Sharing and Disclosure

We will not share your personal data with third parties, except:

– Service Providers: We may share your data with third-party service providers, such as payment processors or IT support, under strict confidentiality agreements.

– Legal Compliance: We may disclose your personal data where required to comply with legal obligations, court orders, or government requests.

– Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owners.

5. International Data Transfers

Your personal data may be processed outside of your country of residence, including transfers to countries outside the European Economic Area (EEA) or India. When transferring data internationally, we ensure that appropriate safeguards are in place, such as:

– Standard Contractual Clauses (SCCs) for European users, in line with GDPR.

– Complying with Indian laws for data transfers, ensuring that data is treated securely in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. Our security measures include:

– Encryption of sensitive data, including payment information.

– Access controls to limit data access to authorized personnel.

– Regular audits to ensure ongoing compliance with security standards.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes:

– Account Data: Retained for the duration of your account with us.

– Service Data: Retained for [X years] after the end of service provision.

– Legal Retention: Data required for legal or regulatory purposes is retained as long as mandated by law.

8. Your Rights (Under GDPR and Indian Law)

You have the following rights regarding your personal data:

For European Users (GDPR)

– Right of Access: You have the right to request access to your personal data.

– Right to Rectification: You can request corrections to any inaccurate or incomplete data.

– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to legal obligations.

– Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

– Right to Restrict Processing: You may request that we limit the processing of your personal data under certain conditions.

– Right to Object: You can object to the processing of your data for direct marketing purposes or based on our legitimate interests.

– Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.

For Indian Users (SPDI Rules)

– Right to Access and Review: You can review and request changes to your personal data.

– Right to Opt-Out: You can withdraw consent for specific data processing activities.

– Grievance Redressal: You may raise concerns with our appointed Grievance Officer regarding the processing of your data.

9. How to Exercise Your Rights

To exercise any of the above rights or to raise a complaint, please contact us at:

Email: caroline@belightbycaroline.com

Phone: +919136180060

Grievance Officer (India): Caroline Bommers

Data Protection Officer (EU): Caroline Bommers

We will respond to your request within 30 days for Indian users and within 1 month for European users.

10. Cookies and Tracking Technologies

At belight by Caroline Pvt Ltd (“we,” “us,” or “our”), we use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and support our marketing activities. This Cookie Policy explains what cookies are, how we use them, and how you can manage them.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by a website. They are used to remember your preferences, improve site functionality, and provide relevant content. Cookies can be either:

• Session Cookies: Temporary cookies that are deleted when you close your browser.

• Persistent Cookies: Cookies that remain on your device until they expire or you delete them.

2. Types of Cookies We Use

We use the following types of cookies on our website:

• Necessary Cookies: These cookies are essential for the website to function. They enable core features such as user login, account management, and other essential functions. Without these cookies, certain parts of our website would not work as intended.

• Performance Cookies: These cookies collect information about how visitors use our website. We use this data to monitor site performance, track the most visited pages, and improve our website’s functionality. All information collected by these cookies is aggregated and anonymous.

• Functional Cookies: These cookies allow the website to remember your choices and provide enhanced, personalized features. For example, they may remember your language preference or region. These cookies can also be used to provide services you have requested, such as watching a video or commenting on a blog post.

• Targeting/Advertising Cookies: These cookies track your browsing habits and are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. We may share this information with third parties for this purpose.

3. Third-Party Cookies

In some cases, third parties may place cookies on our website to provide services such as analytics and advertising. These third-party cookies are subject to the privacy policies of those providers, and we do not control their operation. We work with third-party providers who comply with applicable privacy laws and offer mechanisms for you to opt out.

4. How We Use Cookies

We use cookies to:

• Improve your experience on our website by remembering your preferences and settings.

• Analyze website traffic and user behaviour to improve website functionality.

• Support our marketing efforts by delivering targeted advertisements.

• Help protect our website and detect security threats.

5. Managing and Disabling Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to reject cookies or notify you when a cookie is being placed on your device. For specific instructions, please check your browser’s help menu. Please note that disabling cookies may impact the functionality and your experience on our website.

If you would like to opt out of certain types of cookies, you can also visit Your Online Choices or Network Advertising Initiative for options to control your online advertising preferences.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, data protection laws, or our business operations. Any updates will be posted on this page with a revised effective date. We encourage you to review this Cookie Policy periodically for the latest information on our use of cookies.

7. Contact Us

If you have questions about our use of cookies or other tracking technologies, please contact us at:

• Email: caroline@belightbycaroline.com

• Phone: +91 9136180060

• Address: 1303, 13th Floor, SMGK Associate Residency, Captain Samant Marg, Jogeshwari West, Mumbai, 400102, Maharashtra, India

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Any significant changes will be communicated to you via email or a notice on our website. Please review this policy regularly for updates.

12. Governing Law

This Privacy Policy is governed by:

– Indian Law: The Information Technology Act, 2000, and SPDI Rules, 2011.

– European Law: The General Data Protection Regulation (GDPR).

By using our services, you agree to the terms of this Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is processed, please contact us at:

belight by Caroline PVT LTD